Active Service Degradation
Real-time telemetry updated every 30 seconds across global edge data centers.
Core Platform Services
CUTV Web Platform & App Router
Operational
Authentication & Session Shield
Operational
4K HLS / DASH Video Streaming
Operational
Live 24/7 Channel Transcode Grid
Operational
Smart TV DRM Key Exchange Server
Degraded
Stripe, Moneroo & Chariow Payments
Operational
Merchandise Store & Fulfillment Webhooks
Operational
Partner & Creator Royalty Ledger
Operational
Customer Support & Ticketing Ingestion
Operational
Incident Log & Maintenance History
SEV2IDENTIFIED
Intermittent Playback Buffering on Select Samsung Smart TV Models
Our video engineering team has identified certificate handshake latency on 2021-2023 Samsung Tizen TVs running firmware v1400+. A hotfix firmware bridge is currently deploying.
Live Updates:
[INVESTIGATING] Telemetry flagged an increase in CUTV-PLAY-1023 errors from European Samsung Smart TV clients. (12:35:00 AM)
[IDENTIFIED] Root cause isolated to DRM key acquisition rate limits on secondary edge proxy. Failover to primary edge active. (1:15:00 AM)
[MONITORING] Failover traffic stabilized. 94% of affected TV streams have recovered. (1:45:00 AM)